Frequenty Asked Questions
Can I personalize orders?
Please go to the product page of the product you're interested to start personalizing your order. If you have any questions, email firstname.lastname@example.org
Do you provide mock-up designs or proofs?
Apologies, but we don't automatically provide proofs for any of our standard products - we have a small creation team, and sending proofs for every order is simply not possible for us to do. You may request a proof and we may provide one for you - please note, however, that during busy production times and especially during the holiday season, we may decline sending proofs, with the exception of some complicated or completely custom orders.
I need to change something about my personalized order?
Please email us immediately at email@example.com to request changes to your personalized order. However, if we have started working on your order, we regret that we may not be able to make the requested changes.
I need my order right away. Can you expedite it?
Please email us at firstname.lastname@example.org so we can let you know if it is possible to expedite your order - be sure to include your location and the date you would like to receive it by. We tend to reply to emails within hours during weekdays.
If possible, we will expedite production time and shipping time but it will vary from product to product. We will let you know of additional costs as well.
When can I cancel an order?
If your order is not personalized, we will do our best to cancel the order if it has not shipped. Email us at email@example.com.
If your order is personalized, we will cancel any order if we haven't started working on your order. Please contact us within a reasonable amount of time after placing your order. Sometimes we may start on your custom order right away, sometimes within a few hours or even sometimes the next day, so please reach out with any questions as soon as possible.
What is your return policy?
If you ever receive a damaged, defective or the wrong item, please get in contact with us immediately. You have 30 days to return a non-personalized item. You have 14 days to return a personalized item if it arrives damaged, is defective, or if you received the wrong item. Original shipping fees are non-refundable if the reason for the return is out of our control. Return shipping fees are the buyer's responsibility. We do our best to offer great quality custom products, so we hope that you also understand that we will try to accommodate most reasonable return requests. Of course, reach out to us for any questions you might have.
Do you ship international?
Yes, please email us at firstname.lastname@example.org with details about the item you're interested in, quantities, and your ship-to address so we can provide you with shipping costs.
Please be aware that orders shipped outside of the United States may be subject to import taxes, customs duties and fees imposed by the destination country. These additional fees are the responsibility of the customer. Customs policies vary widely from country to country so please contact your local customs office for more information. When customs clearance procedures are required, it can also cause delays beyond our original delivery estimates.